Robot vacuums · eufy
Owners keep the S1 Pro for its self-washing roller mop, which actually leaves hard floors clean instead of just smearing water around, even as many put up with real reliability and support headaches.
No owner ratings here yet. What is on this page is our summary of 325 public owner accounts from forum threads and video comments, written by us. None of it was posted to Still Kicks by an owner. The number arrives when owners rate it here, and comes only from them.
Praised most for mopping quality (73 of the 97 who raised it); the most common concern is customer support (81 of 111).
Pick up to three. You get a page with just those, side by side, on the subjects owners raised.
Owners consistently point to the roller mop system as the standout feature: it squeegees dirty water into an onboard tank instead of dragging a wet pad around, and several call it the best mopping bot they've tried on hard floors.
Customer support is the most-raised complaint by far, with owners describing repeated replacement units for the same fault (one reports a 5th replacement), slow or contradictory repair processes, and long waits for stock.
Counted from the owners who raised each subject, not from everyone. Nobody wrote this list; these are the subjects owners kept bringing up on their own.
9 more subjects came up from fewer than 4 owners each, which is not enough for a fair reading. To see how it stacks up, compare it with another machine.
Months in, owners with pets and hard floors describe running it daily or twice a day and still being impressed with how clean the floors stay. Several describe it as a workhorse for busy multi-pet households. The self-cleaning roller keeps mopping quality high without babysitting, which is the main reason people say they'd choose it again over other robots on hard flooring.
The adjustment is on carpet and edges: performance there is described as only slightly above average, and a few owners note it doesn't hug baseboards as tightly as newer competitors. Firmware updates also make some owners nervous. A couple mention hesitating to install them after seeing others report new issues post-update.
The reliability picture is split. A good number of owners report units failing outright (stopping with error codes, leaking water, or clogging), sometimes within weeks and sometimes after many months of good performance. Several describe going through multiple replacement units for the same recurring fault, and one owner nearly two years in says a filter-clogging issue has been getting worse over time.
When something does go wrong, the fix is almost always a replacement unit rather than a repair, and getting that replacement is the sticking point owners complain about most: slow support responses, being asked to ship the broken unit back before a replacement ships, or being told stock is unavailable. Long-term accounts do exist (the two-year Kickstarter backer, for instance) but they're a small slice of the total; most detailed reliability reports here cover the first year of ownership.
Parts named in the 81 accounts that describe a failure
The same owner, the same machine, asked again at each of these. It needs real owners answering a real follow-up, so it stays empty until they do. We are not drawing a line through numbers we do not have.
Counted by type. These are public discussions we read and summarised in our own words; none was submitted to Still Kicks, and none carried proof of purchase that we know of. The individual accounts are kept on file behind every claim; they are not reproduced here.
* N/A means we do not yet have enough data for a fair score. A rating appears once owners have rated this machine here. A subject is only judged once at least 4 owners have raised it; below that we show the count and not a verdict. Praised or Concerns means at least 6 in 10 of everyone who raised the subject leaned that way; anything less is shown as split, with the counts. Mixed means an owner said both good and bad things about that one subject.
Every figure here is counted from public accounts written by people who said they own the product, and summarised by Still Kicks in its own words. None of it was submitted here as a review, and nothing is a manufacturer claim, a lab test or an estimate. The accounts behind each claim are kept on file, not reproduced.
Owner ratings are the point. As they come in they become the page, and this baseline moves in behind them.
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