Keyboards and mice · MX Master
Owners keep the MX Master 4 for how deeply its buttons can be remapped to fit workflows from spreadsheets to games, even as they work around a wave of macOS software problems the mouse itself did not cause.
Button customization is the clear praise here: owners describe remapping side buttons and the wheel for everything from file browsing to game abilities, tailoring the mouse precisely to how they work.
App usability is a clear complaint: owners describe Logi Options+ hanging on load, buttons and scroll direction breaking, and having to force-quit or reinstall to get the mouse working again.
Pick up to three. You get a page with just those, side by side, on the subjects owners raised.
Once owners settle in, the mouse itself tends to fade into the background in a good way: the button layout keeps earning its keep, with owners describing setups built around specific games, browsing habits, or work tasks that they keep refining rather than abandoning. The weight of the mouse also comes up positively often enough to be a small ongoing point in its favor, something people notice and like in daily use.
What owners had to adjust to is a software layer that keeps interrupting the hardware experience. A macOS certificate problem in Logi Options+ has shown up repeatedly, sometimes stopping the app from loading at all, and owners have had to learn a routine of downloading Logitech's patches or, in a few cases, temporarily changing their system clock to get past the loading screen. It is not a one-time fix: several owners mention the issue reappearing after later software updates.
The mouse's physical build and button customization hold up over time, based on what owners report; the wheel and side buttons keep working the way people set them up, and weight and feel remain a point people are still happy with well after purchase. Where things break down is almost entirely software: Options+ has had certificate errors, update issues, connection drops, and outright crashes that owners raised repeatedly across separate accounts.
Customer support is split down the middle: some owners say Logitech got them a working patch or fix, others describe hours spent troubleshooting with no clean resolution. On the certificate issue specifically, owners lean positive once they find and apply the official patch, but a meaningful minority still report it recurring after updates, so calling the problem fully solved would overstate what the accounts actually show.
Counted from the owners who raised each subject, not from everyone. A subject is judged once at least 4 owners raise it.
1 more subject came up from fewer than 4 owners each, which is not enough for a fair reading. To see how it stacks up, compare it with another machine.
The same owner, asked again at each point. Fills in as owners answer.
Public discussions we read and summarised in our own words. Nothing here was submitted to Still Kicks.
Counted from public accounts by people who said they own it, and summarised by Still Kicks in its own words. Not a manufacturer claim, a lab test or an estimate.
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