What keeps coming up
Sound quality is the theme owners raise most, and most of those accounts are positive, making it clear praise.
Recurring in 117 of 561 accounts · See accounts
Headphones and earbuds beta · Apple
Apple AirPods Pro
Owners keep these for sound quality and noise cancellation they rate highly day to day, even as many describe rough experiences trying to get help when something goes wrong.
What keeps coming up against it
Customer support is the clearest complaint: most accounts who raised it describe a negative experience.
Recurring in 83 of 561 accounts · See accounts
Compare the AirPods Pro with…
Pick up to three. You get a page with just those, side by side, on the subjects owners raised.
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Life with it
Comfort and fit settle into a mixed routine. Comfort itself skews positive, but fit comfort specifically is divided, with owners split roughly evenly between good and bad experiences. The companion app is a sore spot for a meaningful share of owners, who describe usability problems more often than praise.
Reliability & repairs
When something does go wrong, customer support is where owners report the worst experiences: it is the single clearest concern on the page, with most accounts describing a negative interaction. Build durability as a broader category is evenly divided rather than settled either way, so treat it as an open question rather than a resolved one.
More detail
What owners praise, where they are split, and the
follow-up timeline
What owners praise
- noise cancellation88 of 134who raised it
- sound quality84 of 127who raised it
- case durability19 of 26who raised it
- eq customization12 of 18who raised it
- call quality12 of 16who raised it
Where owners have concerns
- customer support60 of 83who raised it
- product longevity14 of 15who raised it
- bluetooth connectivity10 of 14who raised it
- firmware update quality10 of 13who raised it
- volume level3 of 5who raised it
Where owners are split
- comfort35 for · 30 against · 19 mixedof 84 who raised it
- build quality34 for · 31 against · 8 mixedof 73 who raised it
- app usability15 for · 25 against · 7 mixedof 47 who raised it
- battery life25 for · 16 against · 4 mixedof 45 who raised it
- microphone quality4 for · 6 against · 3 mixedof 13 who raised it
- transparency mode6 for · 5 against · 1 mixedof 12 who raised it
- case design7 for · 4 against · 1 mixedof 12 who raised it
- bass quality6 for · 3 against · 2 mixedof 11 who raised it
- repair cost2 for · 1 against · 1 mixedof 4 who raised it
- touch controls1 for · 0 against · 3 mixedof 4 who raised it
Counted from the owners who raised each subject, not from everyone. A subject is judged once at least 4 owners raise it.
2 more subjects came up from fewer than 4 owners each, which is not enough for a fair reading. To see how it stacks up, compare it with another machine.
Does it still kick?
The same owner, asked again at each point. Fills in as owners answer.
More in headphones and earbuds: Apple AirPods 4, Apple AirPods Pro 2, Apple AirPods Pro 3.
Where this came from
Where this came from
Public discussions we read and summarised in our own words. Nothing here was submitted to Still Kicks.
- Forum threads 561 accounts
- Owner check-ins open soon
- Also from AppleApple AirPods 4 568Apple AirPods Pro 2 124Apple AirPods Pro 3 107Apple AirPods Max 99