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StillKicks

Headphones and earbuds beta · Apple

Apple AirPods Pro

Owners keep their AirPods Pro for the sound and the noise cancellation, and most say they'd buy them again despite ongoing frustration with Apple's customer support.

Read from 561 owner accountsUpdated September 23, 2026Several generations under one name. Owners did not always say which.Compare it

What keeps coming up

Sound quality is the most-raised theme and it lands clearly as praise, with the large majority of the 117 owners who mentioned it happy with what they hear.

Recurring in 117 of 561 accounts · See accounts

What keeps coming up against it

Customer support is a clear complaint: of the 83 owners who brought it up, most described a negative experience trying to get help or resolution from Apple.

Recurring in 83 of 561 accounts · See accounts
Life with it

Once the excitement of a new pair wears off, the sound and the noise cancellation are what keeps owners using them daily. Comfort holds up well too: most owners who mention fit say the buds settle into daily wear without becoming a chore, and calls come through clearly enough that owners rarely complain about the mic.

What owners have to adjust to is a mixed bag on the software side. App usability is split down the middle, some owners find the companion app straightforward and others find it clunky or limited, and there's no clean consensus either way. Battery life is the same story: plenty of owners are satisfied with how long a charge lasts, but a sizeable minority are not, so it's something to expect variance on rather than count on.

Reliability & repairs

Build quality overall is divided, with owners split fairly evenly between those who've had no issues and those who've run into problems, so it's not something Still Kicks can call one way. Case durability and case protection both come back as clear praise, so the case itself is one part of the ownership experience that mostly holds up without complaint.

The hinge is the one physical part with a real pattern of trouble: of the 13 owners who raised hinge durability, most reported a negative experience, making it a clear concern rather than a one-off. Beyond that, the accounts on long-term physical durability are thin (11 each for build durability and case durability), so Still Kicks says plainly: there isn't enough data yet to call how these hold up over years of daily use, only what's been reported so far.

More detail
What owners praise, where they are split, and the follow-up timeline

What owners praise

  • noise cancellation88 of 134who raised it
  • sound quality84 of 127who raised it
  • case durability19 of 26who raised it
  • eq customization12 of 18who raised it
  • call quality12 of 16who raised it

Where owners have concerns

  • customer support60 of 83who raised it
  • product longevity14 of 15who raised it
  • bluetooth connectivity10 of 14who raised it
  • firmware update quality10 of 13who raised it
  • volume level3 of 5who raised it

Where owners are split

  • comfort35 for · 30 against · 19 mixedof 84 who raised it
  • build quality34 for · 31 against · 8 mixedof 73 who raised it
  • app usability15 for · 25 against · 7 mixedof 47 who raised it
  • battery life25 for · 16 against · 4 mixedof 45 who raised it
  • microphone quality4 for · 6 against · 3 mixedof 13 who raised it
  • transparency mode6 for · 5 against · 1 mixedof 12 who raised it
  • case design7 for · 4 against · 1 mixedof 12 who raised it
  • bass quality6 for · 3 against · 2 mixedof 11 who raised it
  • repair cost2 for · 1 against · 1 mixedof 4 who raised it
  • touch controls1 for · 0 against · 3 mixedof 4 who raised it

Counted from the owners who raised each subject, not from everyone. A subject is judged once at least 4 owners raise it.

2 more subjects came up from fewer than 4 owners each, which is not enough for a fair reading. To see how it stacks up, compare it with another machine.

Does it still kick?

2 weeks3 months6 months1 year2 years

The same owner, asked again at each point. Fills in as owners answer.

More in headphones and earbuds: Apple AirPods 4, Apple AirPods Pro 2, Apple AirPods Pro 3.

Where this came from

Where this came from

Public discussions we read and summarised in our own words. Nothing here was submitted to Still Kicks.

Counted from public accounts by people who said they own it, and summarised by Still Kicks in its own words. Not a manufacturer claim, a lab test or an estimate.

Nothing here asks for anything about you unless you write to us.