What keeps coming up
Sound quality is the most-raised theme and it lands clearly as praise, with the large majority of the 117 owners who mentioned it happy with what they hear.
Headphones and earbuds beta · Apple
Owners keep their AirPods Pro for the sound and the noise cancellation, and most say they'd buy them again despite ongoing frustration with Apple's customer support.
Sound quality is the most-raised theme and it lands clearly as praise, with the large majority of the 117 owners who mentioned it happy with what they hear.
Customer support is a clear complaint: of the 83 owners who brought it up, most described a negative experience trying to get help or resolution from Apple.
Pick up to three. You get a page with just those, side by side, on the subjects owners raised.
Once the excitement of a new pair wears off, the sound and the noise cancellation are what keeps owners using them daily. Comfort holds up well too: most owners who mention fit say the buds settle into daily wear without becoming a chore, and calls come through clearly enough that owners rarely complain about the mic.
What owners have to adjust to is a mixed bag on the software side. App usability is split down the middle, some owners find the companion app straightforward and others find it clunky or limited, and there's no clean consensus either way. Battery life is the same story: plenty of owners are satisfied with how long a charge lasts, but a sizeable minority are not, so it's something to expect variance on rather than count on.
Build quality overall is divided, with owners split fairly evenly between those who've had no issues and those who've run into problems, so it's not something Still Kicks can call one way. Case durability and case protection both come back as clear praise, so the case itself is one part of the ownership experience that mostly holds up without complaint.
The hinge is the one physical part with a real pattern of trouble: of the 13 owners who raised hinge durability, most reported a negative experience, making it a clear concern rather than a one-off. Beyond that, the accounts on long-term physical durability are thin (11 each for build durability and case durability), so Still Kicks says plainly: there isn't enough data yet to call how these hold up over years of daily use, only what's been reported so far.
Counted from the owners who raised each subject, not from everyone. A subject is judged once at least 4 owners raise it.
2 more subjects came up from fewer than 4 owners each, which is not enough for a fair reading. To see how it stacks up, compare it with another machine.
The same owner, asked again at each point. Fills in as owners answer.
More in headphones and earbuds: Apple AirPods 4, Apple AirPods Pro 2, Apple AirPods Pro 3.
Public discussions we read and summarised in our own words. Nothing here was submitted to Still Kicks.
Counted from public accounts by people who said they own it, and summarised by Still Kicks in its own words. Not a manufacturer claim, a lab test or an estimate.
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