Keyboards and mice beta · Logitech
Owners keep Options+ for the button customization it unlocks on Logitech hardware, and accept that the companion app demands ongoing attention to stay functional.
Owners who get button customization working describe it as the reason they bought the hardware in the first place. Remapping buttons, setting per-app profiles, and using the actions ring for workflow shortcuts are the features that keep people from returning their devices.
The app has a documented pattern of stopping entirely after updates or system changes, leaving the hardware running on default settings until a fix arrives. Owners describe repeated cycles of clean uninstalling, reinstalling, and granting permissions, sometimes without success, until Logitech releases a patch.
Pick up to three. You get a page with just those, side by side, on the subjects owners raised.
Once configured and stable, the app mostly stays out of the way. Owners settle into their button layouts and profiles and stop thinking about the software until something disrupts it. For many, that disruption eventually comes: a macOS update, a certificate expiry, or a new app version can break the connection between the app and the device without warning, and the customization stops working until the app is back up.
Owners who have been through a few of these cycles tend to treat the setup as fragile. Some keep notes on the fix steps. Some have switched to third-party alternatives for basic remapping. A portion stick with Options+ specifically because the deeper features, including Smart Actions and application-specific profiles, are not available elsewhere for Logitech hardware.
The hardware itself draws little complaint. The handful of owners who comment on build quality are positive. The reliability story for this product is almost entirely about the software, and there it is a consistent concern. Owners report the app failing suddenly mid-session, freezing on a loading screen, and in at least one documented case consuming abnormal battery and energy resources while running in the background.
Long-term accounts are not thin here: owners describe encountering the same categories of breakage over multiple years, with the same categories of fix. A recurring pattern involves the app becoming non-functional after a system date change or a certificate issue, requiring either a Logitech-issued patch or a manual workaround. Customer support response is divided: some owners received a working patch link promptly, others did not get a resolution.
Counted from the owners who raised each subject, not from everyone. A subject is judged once at least 4 owners raise it.
9 more subjects came up from fewer than 4 owners each, which is not enough for a fair reading. To see how it stacks up, compare it with another machine.
The same owner, asked again at each point. Fills in as owners answer.
More in keyboards and mice: Logitech MX Master 3, Logitech MX Master 4, Logitech MX Master 3S.
Public discussions we read and summarised in our own words. Nothing here was submitted to Still Kicks.
Counted from public accounts by people who said they own it, and summarised by Still Kicks in its own words. Not a manufacturer claim, a lab test or an estimate.
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