What keeps coming up
Mopping is what owners like most: most of those who discussed it were positive, and one calls it decent on both tile and hardwood.
Recurring in 18 of 194 accounts · See accounts
no owners yet
Robot vacuums · Ecovacs
Ecovacs T20
Owners keep the T20 Omni for mopping that works well on tile and hardwood, at a price many call good value, and they put up with a glitchy app.
What keeps coming up against it
The app is the most common complaint: most owners who raised it were negative, and one says it throws errors from time to time.
Recurring in 23 of 194 accounts · See accounts
no owners yet
What it is
The Ecovacs DEEBOT T20 OMNI is a robot vacuum that also mops, with spinning mop pads. It comes with a base station that empties its dust bin and washes and dries the mops. It suits people with hard floors and some rugs who want little hands-on upkeep.
Specs
| Suction | 6000 Pa (max) |
|---|---|
| Battery run time | 190 minutes vacuum only, 170 minutes vacuum and mop (standard mode, hard floor); 5200 mAh battery |
| Mopping | Two spinning, pressurized mop pads that lift automatically on carpet; station washes them with hot water and dries them with hot air |
| Self-empty dock | Yes, OMNI station with 3 L dust bag |
| Navigation | TrueMapping 2.0 laser mapping with TrueDetect 3D obstacle avoidance |
| Dust bin | 0.3 L |
| Weight | 4.4 kg (robot only) |
| Warranty |
From the maker's spec page, checked October 5, 2026. A blank row means the maker does not state it.
What the specs mean
At 6000 Pa it picks up everyday dust and crumbs well, though newer models pull much harder on deep carpet. About three hours per charge covers most homes in one go. The 3 L bag in the dock holds several weeks of dirt, so you rarely touch the debris. The mops lift on rugs, so your carpets stay dry while it mops the hard floors.
Compare the T20 with…
Pick up to three. You get a page with just those, side by side, on the subjects owners raised.
Roborock
eufy
Dreame
Ecovacs
Roomba
Neato
iRobot
Mova
Narwal
Dyson
Xiaomi
Eureka
Yeedi
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Life with it
What keeps people happy is the mopping and the price. Everyone who commented on value for money or price was positive, and one owner who stepped up to the T20 from a cheaper robot without an empty station called it amazing. Another says it still runs well after two years of cleaning almost twice a day, and that its obstacle avoidance handles low metal furniture rods and wires, even in the dark.
The adjustments are about where it can and can't go. One owner found it would not fit under a bed or couches that a smaller robot had managed. Another said it refused to go under a sofa gap taller than the robot itself. One owner finds it misses corners and edges. Owners are mostly negative on obstacle avoidance, navigation and carpet as well, and one reported it getting stuck between chair legs and needing rescue. The app is the part people deal with daily, and it is where most of the frustration sits.
Reliability & repairs
Owners lean positive on reliability overall. The clearest long-term account is an owner who has run it for two years and says it is still going strong. Another had no issues at all. Problems reported include a LiDAR error message after a month of use, and the robot getting stuck and needing rescue. One owner had no water reaching the mop pads at all, and another saw the pads dripping and the dock ramp wet after a mop run.
Customer support is a concern: most owners who mentioned it were negative. One owner whose mop pads got no water was told to reset the machine, which did not help, and then found phone support unhelpful. Long-term accounts are thin. Only one account here covers a stretch as long as two years, and the rest are from the first weeks or months, so how the T20 holds up beyond that is not well covered yet.
More detail
What owners praise, where they are split, and the
follow-up timeline
What owners praise
- mopping quality14 of 18who raised it
- value for money10 of 13who raised it
- battery life3 of 5who raised it
- durability3 of 5who raised it
Where owners have concerns
- app usability20 of 24who raised it
- navigation15 of 19who raised it
- obstacle avoidance13 of 21who raised it
- sound quality6 of 9who raised it
- customer support6 of 7who raised it
Where owners are split
- reliability7 for · 5 against · 0 mixedof 12 who raised it
- build quality3 for · 3 against · 0 mixedof 6 who raised it
Counted from the owners who raised each subject, not from everyone. A subject is judged once at least 4 owners raise it.
59 more subjects came up from fewer than 4 owners each, which is not enough for a fair reading. To see how it stacks up, compare it with another machine.
Does it still kick?
The same owner, asked again at each point. Fills in as owners answer.
Own this one?
Two questions: how long you have had it, and anything you would like to say about it. Then we ask again as it ages. This helps our mission.
More in robot vacuums: Neato D7, Neato D8, Ecovacs X1.
Still good used?
What a used buyer should know, from owners a year or more in
Among the 9 owner accounts here that gave a duration, 1 described a failure. Parts named most: mop system (pads lowered during docking, leaking dirty water).
Before you buy one used, ask the seller: how old it is, whether it was ever repaired and by whom, and whether any of the parts above have been replaced. Ask to see it run. A receipt tells you the warranty start date; most makers honour the term only for the first owner.
Where this came from
Where this came from
Public discussions we read and summarised in our own words. Nothing here was submitted to Still Kicks.
- Forum threads 77 accounts
- Video owner reports 117 accounts
- Owner accounts collected here 0
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