Robot vacuums · eufy
Owners keep the eufy S2 for its roller mop, which cleans kids-and-pets floors better than pad mops they have tried, and they accept a weak support experience to get it.
The roller mop is the reason people buy it and the reason they stay. Owners with children and pets say floors that pad-mop robots could not keep up with come out clean, and the extending mop rides baseboards and cabinet kicks closely.
Customer support is a clear complaint. Owners describe multiple warranty replacements for the same fault, and being told to send a broken unit in before a replacement ships, leaving them without a robot in the meantime.
Pick up to three. You get a page with just those, side by side, on the subjects owners raised.
What still pleases people months in is the mopping itself. Households with kids and pets say the roller keeps up with floors that get dirty fast, and owners who moved to a pad-mop robot from another brand came back disappointed because nothing they tried mopped as well. One owner a few weeks into testing an Omni S2 against Roborock and Dreame units had not seen a failure that was not their own doing: nothing wrapped in the wheels or brushes, no getting trapped.
The adjustments are around the edges of that. Obstacle avoidance draws more complaints than praise, so owners learn what to pick up before a run. The app splits opinion, with some finding it fine and others finding it awkward. Battery life is also divided, with roughly as many satisfied as not. Price is a sore point for most who raised it, though those who weighed value against what it does mostly felt it was worth paying.
The mopping hardware is what keeps working. When things go wrong, the accounts point to units that stop entirely with an error code, and to water leaking from the unit after nine or ten months. The fix in every case described is a warranty replacement, and some owners have been through two or three of them for the same fault. Among owners who raised reliability directly, most were unhappy with it.
Long-term accounts on the S2 itself are thin. Several of the failure and replacement stories here are from eufy S1 Pro owners in the same threads, and the most detailed S2 report covers only a few weeks of use. Treat the reliability picture as early, and expect the support experience to matter more than the failure rate if something does go wrong.
Nothing with a clear majority yet. Owners who raised these subjects were split, or too few to judge.
Nothing has a clear majority against it yet. Counted from the owners who raised each subject, not from everyone. A subject is judged once at least 4 owners raise it.
The same owner, asked again at each point. Fills in as owners answer.
More in robot vacuums: Neato D7, Neato D8, Ecovacs X1.
Public discussions we read and summarised in our own words. Nothing here was submitted to Still Kicks.
Counted from public accounts by people who said they own it, and summarised by Still Kicks in its own words. Not a manufacturer claim, a lab test or an estimate.
Nothing here asks for anything about you unless you write to us.