Robot vacuums · Narwal
Owners keep the Flow 1 for its roller mop, which leaves hard floors clean without streaks, and they accept a clumsy app and some odd pathing to get that.
The mopping is the thing owners point to first: the roller mop gets hard floors properly clean, with no streaks, and running it twice makes results better still. Several who compared it with the Flow 2 said the end result on the floor is the same.
The app is the clear complaint. Owners find map editing harder and the options thinner than on rival apps, and at least one leans on Home Assistant to fill the gaps.
Pick up to three. You get a page with just those, side by side, on the subjects owners raised.
What still pleases people after months is the state of the floor. Households with big dogs and muddy yards say it copes with heaps of hair, dirt and dust daily on hardwood, and the wide chute takes fur that smaller robots choke on. Hair tangling comes up as a thing it handles well rather than a chore. Suction gets more praise than complaint, though one owner who also runs a Dreame says that machine vacuums better while the Flow mops far better.
The adjustments are mostly around where it goes and how you tell it. Pathing can look random rather than geometric, it can mistake bare floor for carpet, and a bathroom mat is enough to stop it. Carpet divides owners: some run it on carpet without trouble, others say it lifted and drove at odd angles on a medium pile rug, and black carpet is a known sore point that firmware has only partly fixed. Obstacle avoidance is rated well overall, with Smart and Safety modes to choose from, but Smart is aggressive enough that some robots squeeze under dishwashers and cabinet overhangs and pick up scratches doing it. It is also too tall for some kitchen toe kicks.
The mop and the vacuum keep doing their jobs. One owner runs it twice a day and cleans the machine every three days and has no complaint about that routine. The wear that shows up is cosmetic: scratches along the top from squeezing into tight spots every day, which owners manage by changing the wall and object clearance settings or switching to Safety mode. The black carpet problem is a software matter that owners keep asking about, and the fix is described as working some days and not others. Customer support is a mixed bag: one owner got a warranty question settled through the company Discord, another could not get a straight answer on the ramp incline it can climb.
Long-term accounts here are thin. Most of what owners wrote came from comparing the Flow 1 with the Flow 2, not from reporting on the same machine after a year or more. Nothing in these accounts describes a part failing outright, but there are not enough of them to say how it fares past the first stretch of ownership.
Nothing with a clear majority yet. Owners who raised these subjects were split, or too few to judge.
Nothing has a clear majority against it yet. Counted from the owners who raised each subject, not from everyone. A subject is judged once at least 4 owners raise it.
The same owner, asked again at each point. Fills in as owners answer.
More in robot vacuums: Neato D7, Neato D8, Ecovacs X1.
Public discussions we read and summarised in our own words. Nothing here was submitted to Still Kicks.
Counted from public accounts by people who said they own it, and summarised by Still Kicks in its own words. Not a manufacturer claim, a lab test or an estimate.
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