Robot vacuums · Roborock
Owners keep the S7 for its mopping: it lifts the pad over rugs so a single daily run vacuums and mops, and many say it has simply run for years without fuss.
Mopping is the thing owners most often praise. The pad rises over rugs so the robot can vacuum and mop in the same pass, and households with pets say that makes a daily run practical.
Customer support is a clear complaint. Owners describe promised trade-in shipping labels that never arrived while the deadline ticked down, and being told by support that there is no fix for a problem they raised.
Pick up to three. You get a page with just those, side by side, on the subjects owners raised.
Once the novelty passes, what people still like is the routine itself: a daily vacuum and mop in an apartment with several cats, the mop lifting over rugs, and an auto-empty dock whose bags stay clean and can be swapped for cheaper generic versions. Mapping gets credit from several owners, and overall satisfaction, where it comes up, is uniformly positive. Every owner who raised general cleaning performance was mostly happy with it.
The adjustments are about what the S7 does not do. It has no camera, and owners are divided on obstacle avoidance, with more of them unhappy than happy: it is not a set-and-forget machine in a cluttered room, and one owner notes it struggles with slightly heavier objects on the floor. Hair tangling, carpet performance, suction and the app all split owners, with some saying pet hair pressed into carpet pile stays there. Battery life and price are complaints for most who mention them, and navigation, though praised by some, draws more criticism than praise.
The long-term stories lean positive but are genuinely divided. Several owners say their S7 has run daily for years without issue, one logging over 400 hours of runtime, and some kept it running upstairs after buying a newer robot for the main floor. Durability accounts are similarly split, with slightly more good than bad.
The negative accounts are fewer but real: one long-term owner describes a filter that clogs more and more after about two years, alongside vacuuming they found mediocre from the start. When things go wrong, the support experience described above is the main sticking point rather than the repair itself. Reliability accounts here are moderate in number, and detailed failure descriptions are thin, so treat the multi-year praise as encouraging rather than settled.
Parts named in the 6 accounts that describe a failure
Nothing with a clear majority yet. Owners who raised these subjects were split, or too few to judge.
Nothing has a clear majority against it yet. Counted from the owners who raised each subject, not from everyone. A subject is judged once at least 4 owners raise it.
The same owner, asked again at each point. Fills in as owners answer.
More in robot vacuums: Neato D7, Neato D8, Ecovacs X1.
Public discussions we read and summarised in our own words. Nothing here was submitted to Still Kicks.
Counted from public accounts by people who said they own it, and summarised by Still Kicks in its own words. Not a manufacturer claim, a lab test or an estimate.
Nothing here asks for anything about you unless you write to us.